BBC Panorama investigates the delivery firm - a market leader with the worst reputation for non-deliveries.

The companies have been fined in the past over outages leaving customers unable to call emergency services.

The former PM, who was chancellor during the crisis, says there was no "playbook" of how to respond to the pandemic.

The government has been cracking down on the rentals firm as neighbourhoods protest against holiday lets.

The current government is politically weakened and the opposition wants more use of fossil fuels.